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TUSD Complaint Procedures for Members of the Public
In the course of the school year, students, parents, guardians, or members of the public may have questions or concerns regarding school policies or school personnel. In the event such concerns arise, the District has a specified procedure to follow.
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The complainant should first attempt to resolve dissatisfactions with the parties involved (teacher, school, staff, principal).
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Usually problems can be solved at the school level. If the concerns are not resolved satisfactorily, a written statement shall be given to the immediate supervisor of the school employee. The statement should include:
a. The specific nature of the matter.
b. The manner in which the complainant has been adversely affected.
c. The remedy desired.
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Within a reasonable time after the written statement is received, not to exceed 10 school days, the immediate supervisor shall complete a review of the matter, shall request a written response from the employees involved, and shall issue a written determination which shall be delivered to the complainant and the district employee(s).
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A complainant who is dissatisfied with the determination of the immediate supervisor has the right to appeal the matter in writing to the next administrative level. If the determination fails to resolve the matter to the complainant’s satisfaction at any subsequent administrative level, he/she may seek final resolution by following the same appeal procedure to the Superintendent or his designee. The decision of the Superintendent or designee is final.